What is your refund policy?
Single Evening Events, Series, Half-Day, & Mini-Workshop, Walking Tours, Single-Event Webinars, or O’Cast™ Recordings
There are no refunds or course credits.
Full Workshops, Ongoing Courses and Webinars, and Online Courses
Refunds are available minus a processing fee* if you cancel up to two weeks prior to the first day of the program. Course credits are available minus a processing fee* if you cancel up to 48 hours prior to the first day of the program. Course credit is valid for one year and may be applied to memberships or courses by pre-registration only. Any processing of a refund or credit is pending until you receive notice that the Registration Department has received your request and deemed it valid.
*The processing fee for cancellation is $15 for programs costing less than $250 and $35 for programs costing $250 and up. No refunds or credits will be given for cancellations less than 48 hours prior to the first day of a program, or if a student does not attend a program. Estimated refund processing time is two to three weeks.
Long-Term Programs and Conferences
These refund policies do not apply to trainings, long-term programs, or conferences. Please check the corresponding refund policy for the specific training, long-term program, or conference.